8ktop's Privacy Policy
Your personal information is completely safe with us. Here you will find a detailed description of how 8ktop collects, stores, and protects your data.
Table of Contents
- 1 Introduction and Applicability
- 2 What Information We Collect
- 3 How We Collect Information
- 4 Purpose of Using Information
- 5 Sharing and Disclosure of Information
- 6 Data Protection and Security
- 7 Cookies and Tracking Technologies
- 8 Data Retention Period
- 9 Your Rights
- 10 Privacy of Minors
- 11 Policy Changes
- 12 Contact
Introduction and Applicability
8ktop ("we", "our" or "platform") places the highest priority on protecting your privacy. This privacy policy explains how we collect, use, store, and disclose your personal information when you use the 8ktop website, create an account, or use our services.
This policy applies to all users of the 8ktop platform — from newly registered members to long-standing active players. By using our services, you are considered to have given your consent to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
Important: If any changes are made to this privacy policy, we will notify you by email or via a notice on the website. Continued use of the service after any changes means you have consented to the updated policy.
What Information We Collect
8ktop only collects information that is necessary to provide our services. We may collect the following types of information:
Personal Identification Information
- Full name and date of birth
- Email address
- National ID card or passport details (for identity verification)
- Residential address
Financial Information
- bKash, Nagad, or Rocket account number (for processing transactions only)
- Deposit and withdrawal history
- Account balance and transaction records
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system and device details
- Login time and session data
- Navigation information within the website
Gaming Activity Information
- Play history and betting records
- Bonus and promotion usage details
- Records of communication with the support team
How We Collect Information
We collect your information in the following ways:
Information Provided Directly
You provide information to us directly when you register with 8ktop, update your profile, request a deposit or withdrawal, or contact our customer service team. As part of the KYC (Know Your Customer) process, we may request additional documents for identity verification.
Automatically Collected Information
When you browse our platform, certain information is collected automatically through cookies, log files, and similar technologies. This information helps us improve the quality of our service and make your experience more convenient.
Information Received from Third Parties
For the purpose of identity verification, fraud prevention, and ensuring responsible gaming, we may verify certain information through trusted third-party services. In all such cases, applicable legal obligations are always followed.
Purpose of Using Information
8ktop uses your information only for the following purposes:
Account Management and Service Delivery
Your information is used to create and manage your account, process transactions, award bonuses and rewards, and provide you with a customized gaming experience.
Identity Verification and Security
Information is used as part of the KYC verification process to prevent money laundering (AML) and fraud. This ensures the security of your account and funds.
Customer Support
Our 24/7 Bengali live chat support team may use your account and transaction information to provide effective solutions to your issues.
Ensuring Responsible Gaming
We use information to monitor your gaming behavior, identify patterns of problematic gaming, and provide assistance where needed. Visit our Responsible Gaming page to learn more.
Notifications and Communications
Email is used to send you transaction confirmations, account-related notifications, and, with your permission, promotional offers.
Service Improvement and Analysis
Aggregate analytical data is used to improve website performance, user experience, and the quality of our gaming products.
Sharing and Disclosure of Information
8ktop never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), KYC verification providers, technology infrastructure providers, and game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and they operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed if required by a court order, regulatory authority directive, or applicable law. In such cases, we will always try to notify you, if legally permitted to do so.
Fraud and Scam Prevention
Information may be shared with relevant authorities in the investigation of criminal activity, fraud, or security breaches.
Our commitment: Your information will never be sold to any advertiser, data broker, or unrelated third party.
Data Protection and Security
8ktop applies industry-standard security measures to protect your information. Our security infrastructure includes:
Encryption Technology
All your personal and financial information is transferred using SSL (Secure Socket Layer) encryption technology. Sensitive information stored in our database is also kept in an encrypted state.
Access Controls
Access to your information is restricted to authorized personnel only. Each staff member can only view the information necessary for their role. All access is logged and reviewed regularly.
Security Monitoring
Our systems are monitored 24/7 to detect suspicious activity. Any unusual transaction or access attempt is automatically flagged and assessed.
Response to Data Breaches
In the event of a data breach, we will promptly notify affected users and take the necessary remedial steps. We will also notify the relevant authorities in a timely manner.
Your responsibility: Keep your account password confidential and do not share it with anyone. If someone else gains access to your account, contact us immediately to report it.
Cookies and Tracking Technologies
8ktop uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. They maintain your login session, keep security features active, and remember your language preferences. These cookies cannot be disabled.
Functional Cookies
These cookies save your preferences and settings so you do not have to set them again on each visit.
Analytical Cookies
These cookies help us understand how users interact with the site. The information collected is aggregate and anonymous — it does not identify you personally.
Cookie Controls
You can disable analytical cookies through your browser settings. However, please note that disabling cookies may cause some features of the website to not work properly.
Data Retention Period
8ktop retains your information only for as long as necessary. The data retention policy is described below:
Active Account Data
Your account and activity information is retained for as long as your account remains active and you are actively using the platform.
After Account Closure
Even after an account is closed or deactivated, some information may need to be retained for a specified period to meet legal obligations. This includes financial transaction records, identity verification documents, and information required under applicable regulatory laws.
Deletion of Data After Retention Period
Once the specified retention period ends, we securely delete your information or anonymize it in a way that it can no longer be linked to you.
Your Rights
As a user of 8ktop, you have the following rights:
Right to Access Information
You may request to view what information we hold about you. Email us at [email protected] and we will fulfill your request within a reasonable time.
Right to Correct Information
If any of your information is incorrect, you may request a correction. Once you provide the correct information, we will update it promptly.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. Please note that due to legal obligations, we may be required to retain some information for a specified period.
Right to Object to Processing
You may object at any time to receiving marketing communications. Contact us and we will act according to your preference.
Right to Data Portability
You may request your information in a structured, machine-readable format so that it can be transferred elsewhere if needed.
To exercise any of the above rights, email us at [email protected]. We will respond to your request within 30 business days.
Privacy of Minors
8ktop is a platform for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
Age is verified during the registration process, and registering by providing a false age is a violation of our terms and conditions. If we find that a minor has registered on our platform, that account will be immediately closed and the related information will be deleted.
If a parent or legal guardian finds out that their child has registered on our platform, please contact us at [email protected].
Policy Changes
8ktop may update this privacy policy from time to time. Reasons for changes may include:
- Launching new services or features
- Changes in applicable laws or regulatory requirements
- Improvements to our data processing practices
- Strengthening of security measures
If there are any significant changes to the policy, we will send a notification to your registered email address and display a notice on the website. You are advised to visit this page regularly.
If you continue using 8ktop after receiving notice of changes, you will be considered to have given your consent to the updated policy.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Email Support
Live Chat
24/7 support in Bengali
We will try to respond as soon as possible after receiving your request. Our customer service team is available 7 days a week, 24 hours a day to serve you.